MVI Installable is a completely self-contained, self hosted live stats, web analytics and visitor live chat solution. It is installed and runs on your own server and does not depend on any third party services and so has no on-going costs. The Installable version requires a Windows 2003/2008, XP or Vista machine with a permanent Internet connection.
The Installable Version can monitor any number of websites. The MVI 'Client' can be run on remote PC's (Windows, Web, Mac or iPhone) to watch live stats and to engage visitors with invites and live chat.
Watch Live Web Stats
MVI allows you to watch your web site visitor activity in real time. See visitors arriving at your site and move from page to page. See how they found your site, what keywords they used and where they are in the world. MVI will display GEO-IP against each visitor, including country, city, region and organization name. You can see if the visitor has been to your site before and if they are a prospect.
Engage Your Visitors
MVI enables you to proactively engage your visitors by sending them popup friendly 'invite' messages. Visitors can click the message to start a live chat session. You can send custom messages that are unique to each visitor. MVI can also automatically send dynamic invites to visitors when specific conditions are met (for example, visitor arrives from a certain city or via a certain PPC campaign, or used specific keywords).
Live Chat
MVI enables you to add live chat to your web site. Visitors can click a link to start chatting to operators within your organization as they browse your site. The chat client works in all browsers and does not require any plug-ins.
Chat Features:
- Multiple operators.
- Department specific chat.
- Transfer chats between operators.
- Operator to operator chat.
- Operator to operator training mode.
- Integrated spell check.
- Visitor and operator 'typing' status.
- Canned responses.
- Push pages to visitor.
- Custom background, logo and chat images.
- Visitors can request emailed transcript.
- Automatic 'leave a message' form.
- Multi-language chat window.
- Live chat translation.
- Fast, flicker free, firewall friendly, AJAX based.
- Secure live chat.
- Co-browse.
- Pre Pre & Post chat surveys.
- Skills based chat routing.
- Send files to visitors whilst chatting (PDFs, etc).
- Full text search & reporting on chat transcripts.
- Operator performance reporting.
Live Chat Translation
MVI can translate chat text in real time. The visitor and operator can chat in their own language, with the MVI Server performing the live translation in the middle. Live translation enables you to widen your available market.
Click To Call Back
Visitors on your web site click click a link to request a call back from someone in your organization via a simple form. MVI automatically notifies operators via popup, email and/or SMS that they need to make a call back at the correct time. All call back requests and visitor contact information are stored in the MVI database.
If you use Skype VOIP, you can even call the visitor directly from within the MVI Client.
Remote Control
During live chat sessions you can offer your visitor the option of a full remote desktop sharing session. You can see and control the visitor's desktop. Help complete checkout forms or help with any pc or software related problems.
CRM Integration
Send chat transcripts, call back requests & visitor prospects to your CRM system. CRM users can view all live chat sessions. Currently supports Salesforce & Microsoft Dynamics CRM.
Monitor PPC Campaigns
MVI enables you to track visitors based on the PPC (pay-per-click) campaign that they used to find your site. You can create real-time 'Alerts' for each PPC campaign and you can view historical analysis reports.
Monitor Prospects
MVI can watch for visitors that view certain key pages on your site and spend x minutes viewing. This can be over multiple visits. MVI can then flag these visitors as 'prospects' and alert you in real time. MVI can send custom invite messages to prospects. You can also run reports showing the number of prospects per PPC campaign, referrer and keyword.
Detect & Deter Click Fraud
MVI enables you to detect click fraud as it happens. You can send visitors who you suspect of click fraud a warning message. MVI can also automatically detect click fraud and send warning messages to the visitor.
Analyze Your Web Traffic
MVI also provides historical web analytic reporting with over 70 traffic analysis reports. Both Windows based and Web based report viewers are included. MVI can also automatically send daily, weekly and monthly traffic analysis reports direct to your inbox in PDF or HTML format.